Requesting View Only Access to the Phoenix Application for Partner District Staff

Owned by William Johnson, created
Last updated: Jan 13, 2023
2 min read

Follow this process to request view only access to the Phoenix application for partner district staff.

By submitting this request you have verified that the listed partner district staff members have an educational need to access the confidential student information available in Phoenix. 

It is the responsibility of the SSD staff who requested access to notify the Technology Service Desk if staff access needs to be inactivated during the course of the school year.

What partner district staff roles will be given view only access to Phoenix?

Staff holding the following job positions are approved for access to the Phoenix application:

  • District Liaison

  • Principal

  • Vice/Asst. Principal

  • Counselor

  • Registrar

If partner district staff do not hold one of these job positions, approval from the Executive Director for Partner Districts is required before view only access to Phoenix will be provided. At this time, general education teachers employed by a partner district are not given view only access to Phoenix.

Step-by-step guide

Non-District Staff Upload Form

The Non-District Staff Upload Form (identified in Step 5 below) must be completed and attached to the ticket prior to submitting the issue to request partner district access to the Phoenix application. The form is available on the issue request or by following this link: https://ssdmo.atlassian.net/wiki/pages/viewpageattachments.action?pageId=94011470&sortBy=date&highlight=PartnerDistrictAccessForm.xlsx&&preview=/94011470/1801322497/PartnerDistrictAccessForm.xlsx

  1. Access the Technology Service Desk Portal.

  2. Click the Logins and Accounts link from the Contact us about available in the column on the left.

  3. Click the New account/update access request link from the options that appear on the column to the right.

  4. The drop down selection Raise this request on behalf defaults to the user logged into the application. The user can be changed, if for example, the Director’s Secretary is entering the request on behalf of the Director. The name entered in this field will receive any email correspondence.

  5. Click the Non-District Staff Upload Form link (above), download and complete the form OR download the completed form from where it is saved.

  6. Once completed, attach the form to the issue being created by clicking Browse. 

  7. Choose New or Existing (update), it doesn’t matter.

  8. Enter “Partner District Access - (district name)” for What type of access are you requesting?

  9. Enter your contact information

  10. Click the Send button.

  11. The ticket number appears at the top of the screen as a TSD number. User listed under the selection Raise this request on behalf of will receive a confirmation email with a ticket number.

  12. Progress of the ticket can also be monitored through the user’s dashboard. A user’s dashboard can be accessed by clicking on the Requests option located in the top right of the screen. 

The more complete and accurate the information provided on the spreadsheet, the faster Technology Services will be able to provide access for requested staff.