Technology Services Knowledge Center

End of Year Reminders Evaluation Chairs: Before finalizing assessment events in Phoenix, please verify there are no "incorrect dates" banners present in ESI Caselog. If any of these banners are found, refrain from locking the event in Phoenix. Should you encounter any issues, do not hesitate to contact Tech Support https://ssdmo.atlassian.net/servicedesk/customer/portal/4/group/44 at 314.989.8686. Here are links to support documentation: Badges and Metrics: https://bit.ly/3Tbbql9 https://bit.…

Phoenix and ESI will be temporarily unavailable as of 6:30 PM on Tuesday, March 5, 2024, for scheduled maintenance. The applications will be available for use later that night. This update to the Phoenix application includes the following fix(es): Bug which caused the URLs in Phoenix User Messages to open in the same page. has been resolved. Bug which caused he unsupported special character error message to appear blank with a green banner has been resolved.…

Phoenix and ESI will be temporarily unavailable as of 6:30 PM on Thursday, October 26, 2023, for scheduled maintenance. The applications will be available for use later that night. This update to the Phoenix application includes the following fix(es): Auto-save has been disabled on all product screens (assessments, classroom accommodations, goals, services, evaluations, and disabilities) Auto-save timer on all form screens has increased from 5 seconds to 120 seconds (2 minutes).…

We wanted to provide a quick update on the ongoing issues with the auto-saving feature. We are actively collaborating with our vendor to resolve these issues. We understand the inconvenience this has caused and appreciate your patience as we work towards a resolution. We expect a resolution to be released for all shortly.

Phoenix and ESI will be temporarily unavailable as of 6:30 PM on Tuesday, October 3, 2023, for scheduled maintenance. The applications will be available for use later that night. This update to the Phoenix application includes the new feature(s): Auto-save on all event forms and screens. Multi-user notifications in events and forms. Classroom accommodations frequency and instructional area multi-select. Progress reports fix, progress now prints on one page.…