Contact Us

Owned by Mary Spires, created
Last updated: Aug 21, 2024 by Mary Spires
2 min read

This article discusses ways to contact the Service Desk.

Information

For assistance with Phoenix and ESI

  • Contact the Phoenix/ESI support team through the Phoenix section of the SSD Help Center: 

    • Click the appropriate option to open the request screen.

    • Enter your request and click "Send."

    • Your ticket is submitted. You will receive an email confirming your request and providing the ticket number.

  • Use your SSD email account to send a message to technologyservices@ssdmo.org

  • Call the Service Desk at 314-989-8686. The Service Desk is open from 7:00-4:30. Outside of those hours, a voice mail message can be left. The message creates a ticket.

When contacting the Technology Service Desk, please include the following information:

  • Your name (for voice mail messages - please spell your last name)

    • Including your name is unnecessary if you submit your request through the SSD Help Center. Your information is sent automatically.

  • The student's name and SSD student number

  • The specific issue includes the event, form, etc. If you received an error message, a screenshot or text of the message would be helpful.

  • A phone number where you can be reached and the best time to call if you would prefer a phone response or in case the Service Desk staff needs to speak with you

Please make only one contact with the Service Desk for each issue (ticket, email, or phone call). After submitting a request, please wait for a response before making another contact. If you need to add additional information, you can respond to the email you received when the ticket was created. We appreciate your patience.

Facilitator Assignments by District

Click to view the Facilitator Assignments by District

The Facilitators are assigned to provide support in specific districts but are available to assist all staff.

Enterprise Application Operations (App Ops) Facilitator Contact Information: