This article is for anyone wanting to know more about RingCentral phones, applications and information.

SSD has 3 types of RingCentral accounts:

Full Accounts – these are primarily assigned to office staff, administration and teacher-level staff in the SSD buildings. Staff with these accounts might have a desk phone and can use the desktop or mobile apps (also referred to as soft phones). You can make and receive unlimited calls and text messages. You also have the ability to send/receive faxes using your phone number and host conference calls.

Mobile Accounts – these accounts have a direct phone number assigned. You can use the desktop or mobile app to make and receive phone calls, as well as text. You can also join conference calls and send/receive faxes. You can do everything a full user can do, but without a physical phone.

Voicemail Only Accounts – most partner-district staff have this type of account. You can now download the mobile app to check voicemail and contact users within our organization. You can check voicemail from the app, or by calling 314-989-8448.

Full and mobile accounts are available to full time SSD employees who work in SSD buildings, and some itinerant staff.

For staff changes, please reference this article: https://ssdmo.atlassian.net/wiki/spaces/TSKC/pages/2003992577

RingCentral App for PC

*Click here to download the RingCentral app for Windows, Mac.

RingCentral Mobile App for SSD Staff

• Using RingCentral App with full RingCentral accounts

• Using RingCentral App with mobile RingCentral accounts

Need to order a Headset?

• Phone Headset Device Equipment Standards

RingCentral FAQs

• FAQ and common requests for RingCentral

• Checking Voicemail Remotely for RingCentral

Changing your Voicemail PIN/Password

• Changing your Voicemail PIN and/or password

Texting

Texting is available to Full Users and Mobile Users

• Texting from the RingCentral Mobile App

• Send a Text Message in the RingCentral App for Desktop or Web

Accessing and using the RingCentral web portal

• Logging into the RingCentral web portal

• Changing your RingCentral voicemail greeting in the web portal

• Understanding your RingCentral settings

• Set Call Handling and Forwarding Rules

Understanding my desk phone

RingCentral not only allows you to check voicemail on your phone or for our voicemail only users, through a phone extension. Staff which have desk phones, may now check voicemail and messages and presences of staff through one of the RingCentral applications.

• Polycom VVX 201 Overview - video

• Polycom VVX 201 Quick Tips -

• Polycom VVX 250 Overview - video

• Polycom VVX 250 Quick Tips -

• Polycom VVX 411 Overview - video

• Polycom VVX 411 Quick Tips -

• Polycom VVX 450 Overview - video

• Polycom VVX 450 Quick Tips -

• yealink-W56P-W60P-W76P Overview - video

• Yealink W56P/W60P/W76P Quick Guide -

• Yealink T48S Overview - video

• Yealink T48S QuickGuide -

• Polycom IP 5000 Conference Phone Quick Tips -

• Polycom Trio 8800 Conference Phone Quick Tips -

• Select Users to Display on your Phone

Using RingCentral Faxing

RingCentral now offers all SSD staff with a direct extension the capability to send/receive faxes to their own extension.

• Fax - Send Fax from scanner (Email-to-Fax)

• Sending a fax using the RingCentral online account

• Printing Fax messages using the RingCentral online, desktop, or mobile app

• Setting up a custom fax cover page using RingCentral desktop app

• Supported file attachments for faxing

Using the Outlook and/or Office 365 extensions

RingCentral provides an extension for Outlook 2013, 2016 and Office 365 desktop on your Windows 10 PC. For those of you that use the Office 365 web application for Outlook, you have an option to use a Google Chrome extension. These extensions allow you to make and receive calls, listen to voicemail, send and receive messages and much more all while remaining inside your application of choice for Outlook.

• Using the RingCentral extension for Outlook 2013, 2016, and Office 365 desktop application

Using the RingCentral Phone mobile application

RingCentral Phone application is available on iOS and Android devices. Downloading this application on your mobile device will allow you to use make and receive calls from and to your SSD work number using your mobile device.

• RingCentral Help Center

RingCentral Resources

RingCentral provides a variety of training modules, documents and resources. The content is very valuable, but sometimes it may or may not reflect all of the services SSD has available. Use these resources as tool to further your learning on what RingCentral offers.

• RingCentral App Gallery

• RingCentral University

• RingCentral Support

• Changing names listed on desk phone

• Setting up User Presence (enables you to detect the phone status of your colleagues and display on your desk phones)

RingCentral Recorded Webinar Training

RingCentral provided 14 remote training sessions for our staff. Listed below are the recorded sessions for you to review, watch and learn about all the new features your new phone has to offer.

• 3-07-19 RingCentral End User Training for SSD Administrators, Secretary Level and Technology Services

• 3-14-19 RingCentral End User Training for all staff

• 3-19-19 RingCentral End User Training for all staff

• 3-27-19 RingCentral End User Training for SSD Administrators, Secretary Level and Technology Services

• 4-02-19 RingCentral End User Training for SSD Administrators, Secretary Level and Technology Services

• 4-04-19 RingCentral End User Training for all staff

• 4-09-19 RingCentral End User Training for all staff

• 4-16-19 RingCentral End User Training for SSD Administrators, Secretary Level and Technology Services

• 4-18-19 RingCentral End User Training for all staff

• 4-23-19 RingCentral End User Training for all staff

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