Use this article to review frequently asked questions regarding the RingCentral expansion and acquisition of an additional block of phone numbers.

FAQ

Q: When is this happening?

A: This change will occur after hours on Friday September 20th 2024. Outlook and the website should be updated by the following Wednesday September 25th

Q: Is my number changing?

A: Partner district and Itinerant staff will most likely have both their phone number and their extension number changed. Everyone else will only have their internal extension number changed.

Anyone with a 314 number will have a 3 in front of their extension and any with a 557 number will have a 5. For example the Technology help desk was ext 8686 and will now be 38686 however their 10 digit number will remain (314) 989-8686.

Q: Will the functionality of the RingCentral app change if I already have access?

A: Functionality will remain the same apart from now using 5 digits to call internally. We are only adding additional full access accounts. Existing voicemails and added contacts should also remain.

Q: What does full access to the RingCentral app mean?

A: Before we offered voicemail only accounts to most partner district and itinerant staff. Full access to the account adds the ability to place and receive calls, text messages and e-faxing.

Q: Does everyone get full access to the RingCentral app now?

A: We still offer voicemail only accounts to Para and TA staff. All others are now eligible for a full access account.

Q: Are there resources to help me log in and use the app?

A: There currently are a set of knowledge base articles in the Knowledge Center. The main RingCentral page has access to resources.

Q: What do I need to do to get a full access account if I am eligible?

A: Currently RingCentral accounts are being created upon request and are not automatically created. Send in a service request to Technology Services via the SSD Help Center

Page Contents