Statuspage

Owned by William Johnson, created
Last updated: Jan 13, 2023
2 min read

Reporting a Major Incident on Statuspage

Follow these steps when communicating with end users regarding a Major Incident through Statuspage.

  1. Log into Statuspage (https://manage.statuspage.io/ )

  2. Select Incidents from left navigation panel

  3. Verify on the Incidents tab. 

  4. Click the New Incident button that appears on the right of the screen.

  5. Enter the Incident Name.

  6. Select the appropriate Incident Status (Investigating, Identified, Monitoring, or Resolved)

  7. Write the Message that will be visible to Subscribers

  8. Check the Components Affected

  9. After the Components Affected have been selected, the checkbox under Notifications will populate. IF you do not want Subscribers to be alerted, uncheck this box. 

  10. Click Create Incident (Note: Once the event has been created, the screen will refresh with the check box next to 'Send alert to subscribers about this update' checked. This will need to be unchecked each time an update is provided IF you want the communication to be available on the site and not sent out to Subscribers.)

  11. IMPORTANT: A section now appears titled Component Statuses. To change the status of the Component from 'Operational', click on the link update a component's status. The Components will appear under Component Statuses, update the relevant Component with the new status (Operational, Under Maintenance, Degraded Performance, Partial Outage, or Major Outage).

  12. Click Update Incident

INCIDENT STATUS

As identified in the Knowledge Base for Statuspage, incidents have the following four distinct statuses:

  • Investigating - you are seeing the symptoms of an issue but are unaware what is the root cause. Statement on Statuspage reads, 'We are currently investigating this issue.'

  • Identified - you have found the root cause of the incident and are working on a fix. Statement on Statuspage reads, 'The issue has been identified and a fix is being implemented.'

  • Monitoring - you believe you have successfully fixed the issue and are waiting for the symptoms to subside. Statement on Statuspage reads, 'We have implemented a fix. We are monitoring systems to ensure the fix has addressed the initial issue.'

  • Resolved - the root cause of the issue has been eliminated and your systems are back to 100% performance. Statement on Statuspage reads, 'This incident has been resolved.'