Explanation of change management statuses

High level process	Request status	Description

High level process	Request status	Description
Submitting request	New	Change initiator has entered a request.
Backlog review	Added to backlog	Change request has been added to the backlog of Technology Services and will be evaluated based on priority.
Research and Evaluation	Researching	Collecting requirements and defining scope. Ultimately determining that if what is wanted by the change initiator can be accomplished.
Research and Evaluation	Evaluating solution	Proof-of-concept (POC), scope, and requirements have been defined enough that change coordinator has everything they need to develop a plan and/or options.
Development	Awaiting implementation	Release/version has been established, but work still needs to be started and a resource assigned.
Development	Implementing	Development, testing, and documentation is being completed.
Deployment	Awaiting deployment approval	Work has been completed and tested, but waiting for deployment to be approved by the Change Advisory Board (CAB).
Deployment	Scheduled	Deployment request has been approved by the CAB and a date has been set.
Deployment	Released	Change request has been successfully deployed to the production environment.
Closed	Closed	Performance targets have been met and change initiator has accepted the change.
Customer communication statuses
Customer communication	Blocked	Change request is currently blocked and work has stopped.
Customer communication	Waiting for customer	Request is waiting on the response from a customer.
Customer communication	Waiting for support	Request is waiting for support through the Service Desk.
Customer communication	No response	The customer does not respond with 60 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a No response status.
Customer communication	Pending closure	The customer does not respond with 30 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a Pending Closure status.