Completing the change request form

Purpose

This document outlines the necessary fields required to initiate the change request process.

Request form

https://ssdmo.atlassian.net/servicedesk/customer/portal/4/group/41/create/132

Request fields

Field name

Instructions

Field name

Instructions

Title

Please provide a short summary of the request (50 characters or less).

Proposed change

Please provide a detailed description of the proposed change.

Reason

Please describe the problem you are trying to solve or the reason(s) necessitating the proposed change.

Alternatives considered

Please describe all the alternatives that have been considered.

Intended outcome

Please provide an overview of the resulting achievements and benefits of the proposed change.

Systems / processes involved

Please describe the application/systems/processes that are involved with the proposed change.

Impact

Please describe the impact of not completing the proposed change.

Priority

Please provide a sense of how urgent this request is to you.

Expected delivery time frame

Please provide the time frame that you expect to have this request delivered. Note: this helps us determine priority, however, it does not guarantee an actual delivery time.

Additional factors

Please provide any other factors crucial to the successful implementation of the proposed change.

Contact information

Please provide a phone number or email address, in case we need to call you for further clarification.