High level process

Submitting request

Start of the process by the change initiator.

Completing the change request form

Backlog review

Reviewing the change in the context of other priorities set by the District.

• Explanation of change management statuses

• Customer responses to change request process

Research and Evaluation

Collecting requirements and developing a plan for implementation.

Development

Implementing, testing, and documenting the change.

Deployment

Approval and deployment of change to production environment.

• Change deployment authorization

• Integrations service catalog

Closed

Closing out the process.