• Verified
  • Completing the change request form

    Purpose

    This document outlines the necessary fields required to initiate the change request process.

    Request form

    https://ssdmo.atlassian.net/servicedesk/customer/portal/4/group/41/create/132

    Request fields

    Field name

    Instructions

    Field name

    Instructions

    Title

    Please provide a short summary of the request (50 characters or less).

    Proposed change

    Please provide a detailed description of the proposed change.

    Reason

    Please describe the problem you are trying to solve or the reason(s) necessitating the proposed change.

    Alternatives considered

    Please describe all the alternatives that have been considered.

    Intended outcome

    Please provide an overview of the resulting achievements and benefits of the proposed change.

    Systems / processes involved

    Please describe the application/systems/processes that are involved with the proposed change.

    Impact

    Please describe the impact of not completing the proposed change.

    Priority

    Please provide a sense of how urgent this request is to you.

    Expected delivery time frame

    Please provide the time frame that you expect to have this request delivered. Note: this helps us determine priority, however, it does not guarantee an actual delivery time.

    Additional factors

    Please provide any other factors crucial to the successful implementation of the proposed change.

    Contact information

    Please provide a phone number or email address, in case we need to call you for further clarification.