Clearing Cache - Desktop and Mobile Browsers
This article describes how to clear the cache in most common browsers on Windows and Mac.
So why are you asking me to clear my cache?
In order to speed up your internet experience, browsers will "remember" old versions of websites so that they load more quickly. Usually, this is not a problem, but when websites update, remembering that old version can sometimes cause a problem. Clearing cookies and cache tells the browser to start over fresh.
Google Chrome for all Operating Systems (Windows, macOS, iOS, Android)
Please follow Google’s recommended steps via their help article
Internet Explorer on Windows
On the right-hand side, click on the gear icon.
Click "Internet Options" under "Browsing history".
Click "Delete...".
In the Delete Browsing History window that appears, uncheck all options except the one labeled Temporary Internet files and website files.
Click "Delete".
Mozilla Firefox on Windows
On the right-hand side, click on the menu icon.
Click "Options".
Click "Privacy".
Click "clear your recent history". Uncheck all options except the one labeled "Cache".
Click "Clear Now".
Mozilla Firefox on Mac
On the right-hand side, click on the menu icon.
Click "Options".
Click "Privacy".
Click "clear your recent history". Uncheck all options except the one labeled "Cache".
Microsoft Edge on Windows
On the right-hand side, click on the ellipse icon.
Click "Settings".
Under "Clear browsing data".
Click "Choose what to clear". Uncheck all options except the one labeled "Cached data and files".
Click "Clear".
Safari on Mac
Click "Safari" in the top left-hand corner.
Click "Preferences", Select the "Privacy" tab.
Click "Remove All Website Data".
Click "Remove Now".
Safari on iOS
Open the “Settings” app.
Tap “Safari”.
Tap “Clear History and Website Data”.
Tap “Clear History and Data” to confirm.
Phoenix and ESI will be temporarily unavailable starting at 4:00 PM on Tuesday, November 12, 2024, due to scheduled maintenance. The applications are expected to be accessible again later that same evening. For a comprehensive overview of the changes made to the Phoenix application, please review the release notes. All users are advised to clear their browser cache following this release. If you require assistance, please submit a ticket through the Technology Service Desk.