WIP - Service Catalog

 

Request Type

Request Type

Operational Categorization

Resource Catagorization

Systems Used

Tier 1 collects and does

Systems This Affects

Self Service?

AI Possibility

Request Type

Operational Categorization

Resource Catagorization

Systems Used

Tier 1 collects and does

Systems This Affects

Self Service?

AI Possibility

Password Reset

SSD Account

People - Support

Account/Access Request - Password Reset

Active Directory/Azure Active Directory

Username/Employee ID
Unlocks account if necessary

Login to anything that uses SSD systems

There is a self service pw reset portal.

Would require Microsoft CoPilot setup to chat with users