This section of articles are for SSD employees that are service desk team members. Articles below include process documentation, how to use the application with your customers, recorded trainings and more.

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Related articles

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  External Service Desk - Recorded Training Sessions
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  What to Expect When Starting a Service Desk Project with Technology Services
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  Using the Your Work page and navigation
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  Using the default dashboard
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  Using requested participants to share issues
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  Using Canned responses
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  Using attachments in the service desk and software
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  Using and viewing organizations
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  Searching Issues
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  Logging time using Tempo
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  Issue type descriptions
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  Inviting an External Customer to Service Desk
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  Creating an Issue
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  Completing Forms in the Portal
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  Accessing Service Desk