Explanation of change management statuses

Process step	Description	Time frame
New	Change initiator has entered a request.
Added to backlog	Change request has been added to the backlog of Technology Services and will be evaluated based on priority.
Evaluating solution Researching	Collecting requirements and defining scope. Ultimately determining that if what is wanted by the change initiator can be accomplished. Proof-of-concept (POC), scope, and requirements have been defined enough that change coordinator has everything they need to develop a plan and/or options.
Awaiting implementation Assigned release	Release/version has been established, but work still needs to be started and a resource assigned.
Implementing	Development, testing, and documentation is being completed.
Awaiting deployment approval	Work has been completed and tested, but waiting for deployment to production system.
Scheduled	Deployment request has been approved by the CAB and a date has been set.
Released	Change request has been successfully deployed to the production environment.
Closed	Performance targets have been met and change initiator has accepted the change.
Customer communication statuses
Blocked	Change request is currently blocked and work has stopped.
Waiting for customer	Request is waiting on the response from a customer.
Waiting for support	Request is waiting for support through the Service Desk.
No response	The customer does not respond with 60 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a No response status.	60 hrs.
Pending closure	The customer does not respond with 30 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a Pending Closure status.	30 hrs.