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This article is to help users with the options they have to contact the Service Desk.

Information

For assistance with Phoenix and ESI contact the Technology Service Desk.

  • Contact the Technology Service Desk though the Service Desk Portal: 

    • Open the SSD Help Center to submit your request for assistance

      • When the window opens, select Phoenix/ESI on the list

      • Click the appropriate option to open the request screen

      • Enter your request and click "Send"

      • Your ticket is submitted. You will receive an email confirming your request and including the ticket number.

  • Contact the Technology Service Desk through email at technologyservices@ssdmo.org

  • You may also telephone the Service Desk at 314-989-8686 from 7:00-4:30.

  • When contacting the Technology Service Desk please include the following information:

    • Your name (for voice mail messages - please spell your last name)

      • It is not necessary to include your name if you submit your request through the SSD Help Center. Your information is sent automatically.

    • The student's name and SSD student number

    • The specific issue including the event, form, etc. If you received an error message a screenshot or text of the message is helpful.

    • A phone number where you can be reached and the best time to call if you would prefer a phone response, or in case the Service Desk staff needs to speak with you

Please make only one contact with the Service Desk for each issue. After submitting a request or leaving a voice mail message, please wait to receive a response before making another contact. We appreciate your patience.

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