This article is to assist you with providing the necessary details for creating a FinInfo Technology Services Help Desk ticket.
Adding the following information into a help desk ticket will yield the fastest results for ant issue(s) you may e having with FinInfo, NightBatch and/or InforLBI.
What environment are you in?
FinInfo
LBI
NightBatch
What application are you in?
Please see the examples below for assistance on which specific application that is necessary for you to identify. The title at the top of the screen will identify which applciation you are currently in.
FinInfo - EForms - Change Position.
FinInfo - EForms - Preapproved Misc Pay.
FinInfo - Report022.
LBI Gen001 Phone Listing.
LBI Acc001 Position Info.
NightBatch - Safeschool File.
NightBatch - WFM Employee File.
What is the URL that you are having an issue with?
The URL is found in the address bar of your browser. See below for some examples.
What are you trying to do?
It is very helpful to let us know what you are attempting to do. Which action were you trying to perform when you encounter an issue. See some examples below for common activities.
Add a new ticket for Change Position.
Update a EForm ticket 12345 for Preapproved Misc Pay.
Run FinInfo Rpt022 and set a filter for Location.
Running FinInfo Rpt022 and the CSV file did not have what i am looking for.