Submitting request

New

Change initiator has entered a request.

Backlog review

Added to backlog

Change request has been added to the backlog of Technology Services and will be evaluated based on priority.

Research and Evaluation

Researching

Collecting requirements and defining scope. Ultimately determining that if what is wanted by the change initiator can be accomplished.

Research and Evaluation

Evaluating solution

Proof-of-concept (POC), scope, and requirements have been defined enough that change coordinator has everything they need to develop a plan and/or options.

Development

Awaiting implementation

Release/version has been established, but work still needs to be started and a resource assigned.

Development

Implementing

Development, testing, and documentation is being completed.

Deployment

Awaiting deployment approval

Work has been completed and tested, but waiting for deployment to

be approved by the Change Advisory Board (CAB).

Deployment

Scheduled

Deployment request has been approved by the CAB and a date has been set.

Deployment

Released

Change request has been successfully deployed to the production environment.

Closed

Closed

Performance targets have been met and change initiator has accepted the change.

Customer communication statuses

Customer communication

Blocked

Change request is currently blocked and work has stopped.

Customer communication

Waiting for customer

Request is waiting on the response from a customer.

Customer communication

Waiting for support

Request is waiting for support through the Service Desk.

Customer communication

No response

The customer does not respond with 60 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a No response status.

Customer communication

Pending closure

The customer does not respond with 30 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a Pending Closure status.