Page Comparison

New

Change initiator has entered a request.

Added to backlog

Change request has been added to the backlog of Technology Services and will be evaluated based on priority.

• Researching

• Evaluating solution

• Researching

• Collecting requirements and defining scope. Ultimately determining that if what is wanted by the change initiator can be accomplished.

• Proof-of-concept (POC), scope, and requirements have been defined enough that change coordinator has everything they need to develop a plan and/or options.

• Awaiting implementation

• Assigned release

• Awaiting implementation

Release/version has been established, but work still needs to be started and a resource assigned.

Blocked

Change request is currently blocked and work has stopped.

Implementing

Development, testing, and documentation is being completed.

Awaiting deployment approval

Work has been completed and tested, but waiting for deployment to production system.

Scheduled

Deployment request has been approved by the CAB and a date has been set.

Released

Change request has been successfully deployed to the production environment.

Closed

Performance targets have been met and change initiator has accepted the change.

Customer communication statuses

Blocked

Change request is currently blocked and work has stopped.

Waiting for customer

Request is waiting on the response from a customer.

Waiting for support

Request is waiting for support through the Service Desk.

No response

The customer does not respond with 60 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a No response status.

60 hrs.

Pending closure

The customer does not respond with 30 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a Pending Closure status.

30 hrs.