StatusProcess step | Description | Time frame |
|---|---|---|
New | Change initiator has entered a request. | |
Added to backlog | Change request has been added to the backlog of Technology Services and will be evaluated based on priority. | |
Researching | Collecting requirements and defining scope. Ultimately determining that if what is wanted by the change initiator can be accomplished. | |
Evaluating | Proof-of-concept (POC), scope, and requirements have been defined enough that change coordinator has everything they need to develop a plan and/or options. | |
Assigned release | Release/version has been established, but work still needs to be started and a resource assigned. | |
Blocked | ||
Implementing | Development, testing, and documentation is being completed. | |
Awaiting deployment | Work has been completed and tested, but waiting for deployment to production system. | |
Closed | Performance targets have been met and change initiator has accepted the change. | |
Waiting for customer | Request is waiting on the response from a customer. | |
Waiting for support | Request is waiting for support through the Service Desk. | |
No response | The customer does not respond with 60 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a No response status. | 60 hrs. |
Pending closure | The customer does not respond with 30 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a Pending Closure status. | 30 hrs. |
...