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All staff hot spot requests must go through the help desk and be approved by the Telecommunications Manager, or designee.
Hot spots are provided as needed to staff who work in more than two districts or have a significant wifi issue in their buildings. The first step should always be to contact the partner district technology department to troubleshoot connectivity issues. The partner districts are required to provide wifi to our staff, including itinerants. Most of the time this will resolve any connectivity issues.
If the staff member is still unable to connect or has not heard back within a reasonable amount of time, please let us know. We have a relationship with the partner district Technology Directors, as well as our own tech support team who can help onsite.
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