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When someone switches positions they will take the phone number of the person they replaced. This does not happen automatically so you will need to put in a help desk ticket requesting the changes. Please keep a list of the numbers assigned to your staff so that you can let me know the appropriate extension when putting in a ticket.
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Why do the numbers stay with the position? In the SSD buildings we try to keep the line numbers (last 4 digits) as uniform as possible. For example, Ackerman school uses 314-989-72** numbers. Administrators and secretaries who work in partner districts will have given that number to staff and parents and have that number listed in the SSD Directory.
New hires are not automatically given a voicemail only account. If a partner district employee needs a voicemail only account please have them put in a help desk ticket requesting one. With this type of account staff can install the RingCentral app on a mobile device. This will allow them to check voicemail and call internal users. To reach a user’s voicemail call 314-989-8448 and enter the extension.
Disabled Accounts
When a staff member is on leave (administrative or otherwise) their account may be disabled. When an account is disabled, the phone assigned to them will stop working. If this happens, please put in a help desk ticket requesting a Generic Account so that the phone will continue to function until the account has been restored. You may also need to set this up if a staff member is on FMLA leave (ex. maternity) so that a sub can answer the calls and check voicemail while that person is out.
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