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All staff hot spot requests must go through the help desk and be approved by the Telecommunications Manager, or designee.
Hot spots are provided as needed to staff who work in more than two districts or have a significant wifi issue in their buildings. The first step should always be to contact the partner district technology department to troubleshoot connectivity issues. The partner districts are required to provide wifi to our staff, including itinerants. Most of the time this will resolve any connectivity issues.
If the staff member is still unable to connect or has not heard back within a reasonable amount of time, please let us know. We have a relationship with the partner district Technology Directors, as well as our own tech support team who can help onsite.
If you determine that a staff member still needs a hot spot, please have the supervisor put in a help desk ticket requesting one for that person. This will be the easiest way to ensure they have admin approval. All hot spots are due back at the end of the school year and must be returned to the Technology Department at Central Office by the end of May.
When putting in a hot spot request please be specific about why you need the hot spot and for how long.
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