New

Change initiator has entered a request.

Added to backlog

Change request has been

added to the backlog of Technology Services and will be evaluated based on priority.

Researching

Collecting requirements and defining scope. Ultimately determining that if what is wanted by the change initiator can be accomplished.

Evaluating

Proof-of-concept (POC), scope, and requirements have been defined enough that change coordinator has everything they need to develop a plan and/or options.

Awaiting approval

Change advisory board (CAB), stakeholder group, or service owner needs to approve the change.

Scheduling

Determining time for work to be accomplished and released to end user.

Assigned release

Release/version has been established, but work still needs to be started.

Implementing

Development, testing, and documentation is being completed.

Awaiting deployment

Work has been completed and tested, but waiting for deployment to production system.

Closed

Performance targets have been met and change initiator has accepted the change.

Waiting for customer

Request is waiting on the response from a customer.

Waiting for support

Request is waiting for support through the Service Desk.

No response

The customer does not respond with 60 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a No response status.

60 hrs.

Pending closure

The customer does not respond with 30 hours of the issue (following the same calendar as the SSD Technology Department) then an issue will move into a Pending Closure status.

30 hrs.