Problem
Follow the troubleshooting steps if the iOS device is not successfully connecting to the internet.
Troubleshooting Steps
(move to the next step ONLY if the previous step did not resolve the issue)
Make sure Wi-Fi is on and you can see the network
Tap on Settings
On the left tap on Wi-Fi
Make sure the Wi-Fi Toggle Switch is turned ON
On the right wait for networks to populate and tap on the desired network
If prompted enter password
A blue checkmark beside the network name means you've successfully connected
Forget the network
Tap on Settings
On the left tap on Wi-Fi
Tap on the information icon network the device is currently connected to
Tap on Forget This Network
Tap on the Wi-Fi Arrow near the top of the screen
On the right wait for networks to populate and tap on the desired network
If prompted enter password
A blue checkmark beside the network name means you've successfully connected
Reset the Network Settings
This will reset ALL networks you've previously connected to in the past
Tap on Settings
On the left tap on General
On the right scroll down the screen and tap on Reset
Tap on Reset Network Settings
On the left tap on Wi-Fi
Make sure the Wi-Fi Toggle Switch is turned ON
On the right wait for networks to populate and tap on the desired network
If prompted enter password
A blue checkmark beside the network name means you've successfully connected
Still having difficulty connecting? Create a Service Desk Request at https://jira.ssdmo.org
Apple Support Article https://support.apple.com/en-us/HT204051