Use this article to review frequently asked questions about Multi-Factor Authentication (MFA). Please take some time to review the FAQs.
FAQs
Q: How does MFA work?
A: When attempting to access your email or other Office365 resources from off the campus network, it will require you to enter a verification code after logging in. That code is provided via a text message, phone call, or authenticator app, depending on settings you configure in your account.
Q: What options do I have for MFA?
A: SSD is offering the following options:
Mobile App - Uses the Microsoft Authenticator App (Android, and iOS only) to generate a code or prompt you to confirm verification
Phone Call - Calls you at a pre-defined phone number and communicates the code
Text Message - Sends a text message to a pre-defined phone number with the code
Q: What applications will be affected?
A: For the current roll-out of MFA, the affected applications are within the Microsoft O365 environment (Outlook, Teams, PowerBI).
Q: If I don't use any applications that are within the current scope, do I still need to participate in MFA?
A: Yes. SSD will be transitioning to the use of MFA with all SSD applications as part of this initiative.
Q: Can I use the authenticator app if I don’t have basic security on my phone?
A: No, you will need to set up basic security (swipe, pin, fingerprint, or facial recognition) to access your phone for the authenticator app to work.
Q: Can I opt out of MFA?
A: No. MFA is a requirement for SSD to maintain our cybersecurity insurance. MFA is a requirement for all SSD employees.