This article will help you with the descriptions for the different issue types across all Jira cloud software and service desk projects.
Service Desks
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If you are looking for request types and their descriptions, please go /wiki/spaces/TSKC/pages/1696301204. |
Issue type icon | Issue type | Description | Projects it is available | |
|---|---|---|---|---|
 | Service request | A request submitted by a customer in relation to a service SSD provides. | All service desks | |
 | Incident | Functionality is not working as designed or intended. | All service desks | |
  | Problem | Track underlying causes of issuesIn person support | Impromptu support provided to an end user in person. i.e., customer stops you in the hall, walk-ups that have multiple different requests. | Internal (TSD) service desk |
  | Security issue | Support provided for security issueTimekeeping correction | Technology Services support for internal department missed/corrected punches. | Internal (TSD) service desk |
 | Hardware repair | A device that needs repair. | Internal (TSD) service desk | |
 |  | Loaner equipment | Equipment loaned out to customer. | Internal (TSD) service desk |
 | Remote learning | Support provided for remote student learningHardware repair | A device that needs repair. | Internal (TSD) service desk |
 | Change request | Formal request, by the customer, for a new feature or an improvement, enhancement, or adjustment to an existing feature or application. | Internal (TSD) service desk | |
 | Email request | Email sent from customer to the Service Desk. | All service desks | |
 | Idea | Idea submitted from customer | ||
| Security issue | Support provided for security issue. | Internal (TSD) service desk | |
 | Purchasing request | This request type is for replacement/new peripherals (mouse, keyboard, headphones, etc…), cables, connectors, docks, and other various items. These requests do not include computers, tablets, phones, and/or office supplies. | Internal (TSD) service desk | |
 | Remote learning | Support provided for remote student learning. | Internal (TSD) service desk | |
 | Feedback | Feedback submitted from customer. | Internal (TSD) service desk | |
| Problem | Track underlying causes of issues. | Internal (TSD) service desk | |
 | Post-incident review | Document and share incident learning. | Internal (TSD) service desk | |
 | Email request | Email sent from customer to the Service Desk. | All service desks |
Software
Issue type icon | Issue type | Description | Projects it is available |
|---|---|---|---|
 | Job task | A task that is not related to a project/fix version or end user support. For a list of job task foci, click here, /wiki/spaces/TSKC/pages/1690468397 | Department, division, workgroup |
 | Bug | A problem which impairs or prevents the functions of the product. SSD is responsible for development. | All Projects, applications, divisions, workgroups |
 | Conducting training | Issue type to be used to document time spent training. | All Projects, applications, divisions, workgroups |
 | Epic | Issue type that allows a major fix version to be further broken down. | All Projects, applications, divisions, workgroups |
 | Fix version | This issue type tracks details related to a project/fix version/release in a project container. | All Projects, applications, divisions, workgroups |
 | New functionality | A new feature or an improvement, enhancement, or adjustment to an existing feature or application. SSD is responsible for development. | All Projects, applications, divisions, workgroups |
 | Project task | A task that needs to be done for a project. For a list of project task foci, click here, /wiki/spaces/TSKC/pages/1690402973 | All Projects, applications, divisions, workgroups |
 | Proof of concept | An issue type meant to determine the feasibility of the idea or to verify that the idea will function as envisioned. | All Projects, applications, divisions, workgroups |
 | Story | Issue type related to a project request that has not been refined enough to become an active project/fix version. | All Projects, applications, divisions, workgroups |
 | Test | Project, application, division, workgroup | All Projects, applications, divisions, workgroups |
 | Vendor - Bug | A problem which impairs or prevents the functions of the product. Vendor is responsible for fix. | All Projects, applications, divisions, workgroups |
 | Vendor - New functionality | A new feature or an improvement, enhancement, or adjustment to an existing feature or application. Vendor is responsible for development. | All Projects, applications, divisions, workgroups |
 | Goal | Highest level objective within Technology Services. | Technology Services |
 | Initiative | High level objective that further refines a goal. | Technology Services |
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