This article will help you with the descriptions for the different issue types across all Jira cloud software and service desk projects.

Service Desks

Info
If you are looking for request types and their descriptions, please go /wiki/spaces/TSKC/pages/1696301204.

Issue type icon	Issue type	Description	Projects it is available
	Service request	A request submitted by a customer in relation to a service SSD provides.	All service desks
	Incident	Functionality is not working as designed or intended.	All service desks
Image RemovedImage Added	Problem	Track underlying causes of issuesIn person support	Impromptu support provided to an end user in person. i.e., customer stops you in the hall, walk-ups that have multiple different requests.	Internal (TSD) service desk
Image RemovedImage Added	Security issue	Support provided for security issueTimekeeping correction	Technology Services support for internal department missed/corrected punches.	Internal (TSD) service desk
Image Removed	Hardware repair	A device that needs repair.	Internal (TSD) service desk
Image Removed	Image Added	Loaner equipment	Equipment loaned out to customer.	Internal (TSD) service desk
Image RemovedImage Added	Remote learning	Support provided for remote student learningHardware repair	A device that needs repair.	Internal (TSD) service desk
	Change request	Formal request, by the customer, for a new feature or an improvement, enhancement, or adjustment to an existing feature or application.	Internal (TSD) service desk
Image Removed	Email request	Email sent from customer to the Service Desk.	All service desks
Image Removed	Idea	Idea submitted from customerImage Added	Security issue	Support provided for security issue.	Internal (TSD) service desk
Image Added	Purchasing request	This request type is for replacement/new peripherals (mouse, keyboard, headphones, etc…), cables, connectors, docks, and other various items. These requests do not include computers, tablets, phones, and/or office supplies.	Internal (TSD) service desk
Image Added	Remote learning	Support provided for remote student learning.	Internal (TSD) service desk
	Feedback	Feedback submitted from customer.	Internal (TSD) service desk
Image Added	Problem	Track underlying causes of issues.	Internal (TSD) service desk
Image Added	Post-incident review	Document and share incident learning.	Internal (TSD) service desk
Image Added	Email request	Email sent from customer to the Service Desk.	All service desks

Software

Issue type	Description	Projects it is available
Job task	A task that is not related to a project/fix version or end user support. For a list of job task foci, click here, /wiki/spaces/TSKC/pages/1690468397	Department, division, workgroup
Bug	A problem which impairs or prevents the functions of the product. SSD is responsible for development.	All Projects, applications, divisions, workgroups
Conducting training	Issue type to be used to document time spent training.	All Projects, applications, divisions, workgroups
Epic	Issue type that allows a major fix version to be further broken down.	All Projects, applications, divisions, workgroups
Fix version	This issue type tracks details related to a project/fix version/release in a project container.	All Projects, applications, divisions, workgroups
New functionality	A new feature or an improvement, enhancement, or adjustment to an existing feature or application. SSD is responsible for development.	All Projects, applications, divisions, workgroups
Project task	A task that needs to be done for a project. For a list of project task foci, click here, /wiki/spaces/TSKC/pages/1690402973	All Projects, applications, divisions, workgroups
Proof of concept	An issue type meant to determine the feasibility of the idea or to verify that the idea will function as envisioned.	All Projects, applications, divisions, workgroups
Story	Issue type related to a project request that has not been refined enough to become an active project/fix version.	All Projects, applications, divisions, workgroups
Test	Project, application, division, workgroup	All Projects, applications, divisions, workgroups
Vendor - Bug	A problem which impairs or prevents the functions of the product. Vendor is responsible for fix.	All Projects, applications, divisions, workgroups
Vendor - New functionality	A new feature or an improvement, enhancement, or adjustment to an existing feature or application. Vendor is responsible for development.	All Projects, applications, divisions, workgroups
Goal	Highest level objective within Technology Services.	Projects and InnovationTechnology Services
Initiative	High level objective that further refines a goal.	Projects and Innovation