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Technical Support can help with standard login issues and some general pdf issues. For deeper issues you’ll need to contact Jerry Kendrick - jkendrick@ssdmo.org

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Downloading Certificates (Windows 10/11)

  1. Click on the green “Certificate” button next to the completed module.

    image-20240528-160230.png

  2. Right click anywhere on the following webpage (It should be a certificate of completion)

  3. Select “Print”

  4. You will choose “Save as PDF” under the printer option. It should look similar to this:

    SS PDF.jpg

  5. Select “Save” button

  6. Make sure to take note of where you save your file and name it appropriately.

Downloading Certificates (MacOS)

  1. Click on the green “Certificate” button next to the completed module.

    image-20240528-160230.png

  2. If using the Mac track pad place two fingers on the pad and click.

  3. Select “Print Page”

    Click Menu.png

  4. Select “Save as PDF”

    Click Menu 2.png

  5. Name it appropriately and note where you’re saving your file

    Click Menu 3.png

  6. Click the “Save” button

Restarting a previously completed course

Note

If you restarted a course and it did not update the certificate date then you should contact Jerry Kendrick at jkendrick@ssdmo.org for further assistance.

  1. Chose the course that you’d like to restart

  2. Click the “Restart Course” link

    Restart Course.png

  3. You will be taken to the start of the course again