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A: When attempting to access your email or other Office365 resources from off the campus network, it will require you to enter a verification code after logging in. That code is provided via a text message or , phone call, or authenticator app, depending on settings you configure in your account.  

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A: SSD is offering the following optionoptions:

  • Mobile App - Uses the Microsoft Authenticator App (Android, and iOS only) to generate a code or prompt you to confirm verification

  • Phone Call - Calls you at a pre-defined phone number and communicates the code 

  • Text Message - Sends a text message to a pre-defined phone number with the code 

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Q: If I don't use any applications that are in within the current scope, do I still need to participate in MFA?  

A: No. However, other applications will be affected with increasing security throughout SSD’s environments. Q: Yes. SSD will be transitioning to the use of MFA with all SSD applications as part of this initiative.

Q: Can I use the authenticator app if I don’t have basic security on my phone?

A: No, you will need to set up basic security (swipe, pin, fingerprint, or facial recognition) to access your phone for the authenticator app to work.

Q: Can I opt out of MFA?

A: No. MFA is a requirement for SSD to maintain our cybersecurity insurance. MFA is a requirement for all SSD employees.