This article contains steps about selecting users to display on your phone for Presence and Call Monitoring.

Step-by-step guide

1. Log in to your RingCentral online account. 

2. Click Settings.

3. Click Phones & Numbers > Phones > Presence.

4. Under Appearance, select the users you would like to display on your desk phone and softphone by clicking on Select a User, then click Save. You may click Preview on my phones to test how the users will appear on your phone.

(To remove a name, click Delete under Actions)

You may also enable the following options: 

• Ring my phone when any user I am monitoring rings - This is to notify you that the phone of the user you are monitoring is ringing.

• Enable me to pick up a monitored line on hold - If you intend to answer calls on behalf of the user you are monitoring, you need the other users to give you permission to answer their calls via their Presence permission settings.

NOTE: After clicking Save, a pop-up will appear notifying you that your phone will restart to reflect the changes. Click Yes. These settings will apply on your RingCentral desk phone and all desk phones associated with your extension. 

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