Below are steps to be used when a customer outside of SSD is invited to create a ticket.

Warning
Before you proceed with the steps below. You must put a ticket into the Technology Services Help Center. The domain for the user, you want to add needs to be approved and allowed by the application administrator.

Step-by-step guide

All SSD employees will already be a customer. You do not add them. The steps below are for external accounts.

From your service desk project sidebar, select Customers.
Select Add customers and enter the customer's email address.
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Enter in the email address of the customer you want to add.
Leave default "No organization".
Select Add.
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The customer is added to your customer list and the recipient receives an email, see sample:
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The customer will need to click on the Sign-up link url from the email above, the screen below appears where the customer adds “Full name” and creates “Password” then selects “Save and continue”. The Service Desk portal appears where a request type can be selected to create a ticket.
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Note
The customer will have to manage their own username and password. SSD service desk team members cannot reset the password for them. If a user is locked out of their account, please put a ticket into the Technology Services Help Center.

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