Verifying an external account for the FACE Help Center

Owned by William Johnson
Last updated: Jan 17, 2023
3 min read

This article shows how to verify and create an account to use on the SSD FACE Help Center. The FACE department is now available to all users.

Video walk through

Step-by-step

Verification for a new account

As a parent, partner or any other external user that is requesting a service from the FACE Help Center. You have a variety of options to contact the department. FACE records the requests using an issue ticketing system named Jira. Below are the steps to verify and create an account, so you may interact with the FACE department through your request of service(s).

  1. Send an email request to face@ssdmo.org, include a subject and detailed description for the service you are requesting.

  2. In a few moments, you will receive an email from Jira Service Management, if you do not receive this email, check your Junk or Spam folder.

     

  3. Open the email, click the Verify your email button in the email.

  4. A browser will open and ask you to Create an account.

    1. You may enter in a name and password

    2. You may also choose from a Google, Microsoft or Apple account you already have.

  5. Once you are logged in, you will be asked to Tell us a bit about yourself. Please skip these questions.

     

  6. You will land on a screen that asks you to Verify your email, click the Re-verify you account, button. This is essential for security, so fake accounts are not created in the FACE Help Center.

  7. Return to your email you originally signed up with.

  8. You will receive a second email from Jira, if you do not receive this email, check your Junk or Spam folder.

  9. Open the email, click the Verify your email button for the last time in this second email.

  10. You will be sent to a screen welcoming you to Special School District. Click the Join Special School District button.

  11. Now, you may close this tab of your browser.

  12. Return to your email you originally signed up with.

  13. You will receive an email from FACE <jira@ssdmo.atlassian.net>, with a message that a new issue has been created for you.

  14. Open the email and reply to update the issue or click on the View request button and login to update the issue on the customer portal.