FAQ iPads, iPods, and Apps

I have an SSD-issued iPad that is assigned to me or a staff member. How do I install apps?

Tap on the Manager app, tap on the Self-Service button in the bottom right corner, scroll down the page to browse apps, and tap the reinstall/update button if you’d like to install the app.

What is my Activation Code for the Manager App?

You may not need an Activation Code if your iPad is in the correct group. If you see the department that provided the iPad under the text “Special School District of St. Louis County” just tap on the Self-Service button at the bottom of the window.

If your iPad is not in a group or in the wrong group please email technologyservices@ssdmo.org and in the details please provide the serial number or asset tag of the device. Also provide who or which department provided the iPad.

Can I install apps from the App Store?

The App Store is open to Staff - you can install apps using an Apple ID. If you would like to create a work-related Apple ID and need support, please use this support article https://support.apple.com/en-us/HT204316 .

Please be aware that all apps must be vetted by the technology department. The app's Privacy Policy and/or Terms & Conditions will be measured against a rubric for approval. If you attempt to install an app that isn't on the vetted list it will look like it was installed but then immediately disappear from the device. Please email technologyservices@ssdmo.org with the name of the app and the app developer (if known) and it will go through the vetting process.

For PAID apps purchased by SSD it depends on who or what department provided the iPad. Contact the department that provided the device to inquire about their purchasing process.

My Partner District assigned an iPad to me, how do I get apps that my department at SSD sends out?

Please submit a tech request ticket by emailing technologyservices@ssdmo.org and in the details please provide the name of a contact person for SSD to be added to the ticket.

How do we install apps for one of my student’s iPads?

Please submit a tech request ticket by emailing technologyservices@ssdmo.org and in the details please provide what department assigned the iPad to the student (Assistive Technology, Vision, etc.) so they can be added to the ticket. Provide a list of apps that you are requesting.

My SSD-issued iPad needs repaired, who do I contact?

Please submit a tech request ticket by emailing technologyservices@ssdmo.org and include the asset tag or serial number of the iPad in the ticket details.

My Partner District assigned an iPad to me and it needs repaired, who do I contact?

Please submit a tech request ticket with your partner district technology department.

My SSD-issued iPad will not connect to the internet in my partner district building. How can I get connected?

Please submit a tech request ticket with your partner district technology department.

How do I connect my SSD-issued iPad to the internet in an SSD building?

Please go to Settings, on the left tap on Wi-Fi, tap to select SSD_Secured and use your SSD credentials to login.