...
Request Type | Operational Categorization | Resource Catagorization | Systems Used | Tier 1 collects and does | Systems This Affects | Self Service? | AI Possibility |
|---|---|---|---|---|---|---|---|
Password Reset | People - Support | Account/Access Request - Password Reset | Active Directory/Azure Active Directory | Username/Employee ID | Login to anything that uses SSD systems | There is a self service pw reset portal. | Would require Microsoft CoPilot setup to chat with users |