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titleI have an SSD-issued iPad that is assigned to me or a staff member. How do I install apps?

To install apps that were deployed to your department, tap Tap on the Manager app, tap on the Self-Service button in the bottom right corner, scroll down the page to browse apps, and tap the reinstall/update button if you’d like to install the app.

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titleWhat is my Activation Code for the Manager App?

You may not need an Activation Code if your iPad is in the correct group. If you see the department that provided the iPad under the text “Special School District of St. Louis County” just tap on the Self-Service button at the bottom of the window.

If your iPad is not in a group or in the wrong group please email technologyservices@ssdmo.org and in the details please provide the serial number or asset tag of the device. Also provide who or which department provided the iPad. 

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titleCan I install apps from the App Store?

The App Store is open to Staff - you can install apps using an Apple ID. If you would like to create a work-related Apple ID and need support, please use this support articlehttps://support.apple.com/en-us/HT204316 . 

Please be aware that all apps must be vetted by the technology department. The app's Privacy Policy and/or Terms & Conditions will be measured against a rubric for approval. If you attempt to install an app that isn't on the vetted list it will look like it was installed but then immediately disappear from the device. Please email technologyservices@ssdmo.org with the name of the app and the app developer (if known) and it will go through the vetting process.

For PAID apps purchased by SSD it depends on who or what department provided the iPad. Contact the department that provided the device to inquire about their purchasing process.

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titleHow do we install apps for one of my student’s iPads?

Please submit a tech request ticket by emailing technologyservices@ssdmo.org and in the details please provide what department assigned the iPad to the student (assistive technologyAssistive Technology, visionVision, etc.) so they can be added to the ticket. Provide a list of apps that you are requesting.

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titleHow do I connect my SSD-issued iPad to the internet in an SSD building?

Please go to Settings, on the left tap on Wi-Fi, tap to select SSD_Secured and use your SSD credentials to login.

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titleWhat is the app purchasing process for departments?

  1. The department needs to put in a tech ticket by emailing technologyservices@ssdmo.org and listing the apps (including the developer and price if possible) that need to be purchased and the asset or serial number of the iPad that the apps will be sent to.

  2. The Tech Department will make sure all apps are approved or provide replacement apps if the requested apps are denied. 

  3. If money is available in the department’s Volume Purchase Program (VPP) account, the Tech Department will purchase the approved apps and deploy them to the iPad.

  4. If money is not available in the department’s VPP account, the Tech Department will create a proposal with Apple for the appropriate dollar amount for the apps. *The minimum dollar amount that can be requested is $15.00. 

  5. The department secretary will receive an email with the proposal from Apple attached. They will use the proposal to submit a Requisition Form to the purchasing department and the request will move through the SSD purchasing process.

  6. Once the requisition is processed and approved, Apple will send a credit to the VPP account.

  7. SSD’s Technology Department will credit the account, purchase the requested apps, and deploy them to the device.