Step-by-step guide
URL for customers: https://jira.ssdmo.org/servicedesk/customer/portal/3 SSD Help Center
When the customer logs into the SSD Technology Services Help Center Customer Portal, they have the option of submitting their own request. By selecting a group on the left, they view choices to the right. The top view of the portal offers the most Popular requests to the right or a link to the Technology Services issue groups. As more departments are added to Service Desk, their Service Desk projects will appear in the left column.
To view the requests specific to Technology Services, the customer clicks on Technology Services.
Once they click on one of the request types on the right, a screen appears to guide them through the process. As they type in their request suggested knowledge base articles appear on the right.
Customers can also view their requests by clicking on Requests located on the top right in the header.
From the Requests screen, customers (and agents if they have submitted a request) can view and filter the history of issues they have submitted.
To view specifics for an issue, the customer clicks the Reference or Summary link.
Customers can comment on the issue from this view or add an attachment.
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