Versions Compared

Old Version 1

changes.mady.by.user William Chattin

Saved on

compared with

New Version Current

changes.mady.by.user William Chattin

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Password Reset

Request Type

Operational Categorization

Resource Catagorization

Systems Used

Systems Used

Tier 1 manual clicks

Tier 1 collects and does

Systems This Affects

Self Service?

AI Possibility

Password Reset

SSD Account

People - Support

Account/Access Request - Password Reset

Active Directory/Azure Active Directory

Username/Employee ID
Unlocks account if necessary

Login to anything that uses SSD systems

There is a self service pw reset portal.

Would require Microsoft CoPilot setup to chat with users