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Use this article to review frequently asked questions about Multi-Factor Authentication (MFA). Please take some time to review the FAQs.

FAQs

Q: How does MFA work?

A: When attempting to access your email or other Office365 resources from off the campus network, it will require you to enter a verification code after logging in. That code is provided via a text message or phone call, depending on settings you configure in your account.  

Q: What options do I have for MFA?

A: SSD is offering the following option:

  • Mobile App - Uses the Microsoft Authenticator App (Android, and iOS only) to generate a code or prompt you to confirm verification. 

  • Phone Call - Calls you at a pre-defined phone number and communicates the code 

  • Text Message - Sends a text message to a pre-defined phone number with the code 

Q: What applications will be affected? 

A: For the current roll-out of MFA, the affected applications are within the Microsoft O365 environment (Outlook, Teams, PowerBI). 

Q: If I don't use any applications that are in scope, do I still need to participate in MFA?  

A: No. However, other applications will be affected with increasing security throughout SSD’s environments. 

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