Customer responses to change request process

Process step	Response	More information
Added to backlog	Thank you for your submission. We will add this request to the backlog and get back to you when we have evaluated the request and have developed a timeline for implementation and delivery. Note: if you feel this issue needs to be a higher priority, please don't hesitate to respond to this ticket. Thank you,
Implementing	We are currently in the process of implementing your request. When we have any additional information related to the delivery of your request we will update this ticket. Please let me know if you have any questions.
Released to production	Your request for change has been deployed to production. You can review your request by clicking the following link. https://ssdmo.atlassian.net/servicedesk/customer/portal/4/$issueKey$ Could you please verify that your request has been satisfied so we can resolve your ticket? Thank you,
Idea backlog	Thank you for your idea submission. Technology Services reviews submitted ideas/suggestions on a regular basis and your idea will be considered inline with District priorities. We will add this request to the backlog and get back to you if it is selected for implementation. Note: if you feel this issue needs to be a higher priority, please don't hesitate to respond to this ticket. Respectfully,
Evaluating	We are currently assessing your request. We will keep you informed regarding the scheduling of the implementation as soon as we have more information to share on this ticket. Feel free to reach out if you have any questions. Thank you,
Customer change form	Thank you for your submission for a request for change. I attached a form to your ticket that will allow us to process your request more efficiently. This will also help our department get a better idea on expected outcomes and priority. Below is a list of steps to submit the change request form. Steps to complete: Click: https://ssdmo.atlassian.net/servicedesk/customer/portal/4/$issueKey$ Scroll to the bottom of the screen to section: 'DevOps - Change request'. Click the blue button 'Edit'. Fill out all the required fields marked with a red asterisk. Click the blue button 'Submit'. Enter a comment in the 'Add a comment' field that says you have completed the form. Click button 'Save'. If you have any questions please do not hesitate to give me a call or email. Thank you,
Priority change	Regrettably, we have been dealing with other more urgent matters that have diverted our focus from your request. However, rest assured that your ticket is in line for processing. You will be notified as soon as work recommences on your request. Thank you for your patience,
Assigned release	Your request has been assigned to a release and is scheduled for processing. However, a resource has not yet been allocated. We will provide further updates on the progress of your request as soon as more information becomes available. Feel free to reach out if you have any questions.