This article is to help users with the options they have to contact the Service Desk.
Information
For assistance with Phoenix and ESI
Contact the Phoenix/ESI support team though the Phoenix section of the SSD Help Center:
Click the appropriate option to open the request screen
Enter your request and click "Send"
Your ticket is submitted. You will receive an email confirming your request and including the ticket number.
Use your SSD email account to send a message to technologyservices@ssdmo.org
Call the Service Desk at 314-989-8686. The Service Desk is open from 7:00-4:30. Outside of those hours a voice mail message can be left. The message creates a ticket.
When contacting the Technology Service Desk please include the following information:
Your name (for voice mail messages - please spell your last name)
It is not necessary to include your name if you submit your request through the SSD Help Center. Your information is sent automatically.
The student's name and SSD student number
The specific issue including the event, form, etc. If you received an error message a screenshot or text of the message is helpful.
A phone number where you can be reached and the best time to call if you would prefer a phone response, or in case the Service Desk staff needs to speak with you
Please make only one contact with the Service Desk for each issue (ticket, email, or phone call). After submitting a request please wait to receive a response before making another contact. If you need to add additional information you can respond to the email you received when the ticket was created. We appreciate your patience.