This page offers answers to frequently asked questions regarding the WFM upgrade.
The release date for this upgrade is September 30, 2024.
If you have a question that was not answered below, please submit your question here (link to WFM Upgrade - Questions about upcoming roll-out of WFM Upgrade?
Preparing for Go Live and Go Live Weekend
When is go live for the upgrade of WFM?
On September 30, the upgraded Infor Workforce Management (WFM) will launch. The WFM system will be unavailable after working hours on Friday, September 27, until Monday, September 30, as the upgrade is completed.
Why will I not be able to use the WFM application during go live weekend?
Staff cannot enter information into either the current WFM system or the upgraded system during go live. Data is being moved from the old to the new system. Once this is done, testing is done on the new system to make sure all the data came over into the new system and accurately reflects what was in the old system. No new data can be entered into either system until the process is complete.
Is there anything I need to do to prepare for Go Live?
Yes.
Once the upgrade is complete, all staff must know how to access and use the system.
Here are the five steps to follow so you are ready to go on September 30.
Visit the comprehensive WFM section is available on the Technology Services Knowledge Center
View training videos on how to download and use the new Infor GO app
Download the Infor Go App
View short video introducing the upgraded system (including highlights of what is different)
Bookmark the new URL for the upgraded WFM system
Is there anything Supervisors specifically need to do to prepare for Go Live?
Yes.
As an SSD Administrator, you need to approve or deny any unapproved time by the end of your scheduled workday on Friday, September 30. Unapproved time will not be migrated during the upgrade process.
Training and Resources
How will staff be trained on the new system?
Please review the training and resource plan outlined here.
Why are all staff not receiving an orientation (in person or on Teams)?
In reviewing the impact of the changes to staff, it was determined that the most equitable and efficient way to provide training and resources to staff was through the training plan outlined here. Groups that can be available as a support to staff during this time of transition will receive an orientation (in person or on Teams). These groups include all SSD Administrators, Lead Secretaries, and Technology Services.
What resources will be available to me as I adjusted to the new Infor Go app and the new upgraded web-based application?
Differences in the upgraded version
Infor Go App
Post Go Live
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