Technicians and customers can reference this article to determine who to contact for computer purchasing, refresh, software, and hardware (in and out of warranty) repairs.
Support Agreements
District | Teacher Device Purchase Method | Para Device Purchase Method | Teacher Computer Imaged by SSD Or Partner District | Para/TA Computer Imaged by SSD or Partner District | Initial Support Contact | Warranty / ADP Coverage (Years) | Refresh Cycle Length (Years) | Domain Joined? | Tech Support Contact for Partner District | Zoom Full Account License |
|---|---|---|---|---|---|---|---|---|---|---|
SSD | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | SSD | 3 / 3 | 4 | SSDCO, Partner District Domains, Local Logins | Email: technologyservices@ssdmo.org Web: https://bit.ly/ssdservicedesk Phone: 314-989-8686 | |
Affton | Affton Purchase | Affton Purchase | Affton Imaged | Partner District | 3 / 3 | 4 | ||||
Bayless | Bayless Purchase | Bayless Purchase | Bayless Imaged | Partner District | 1 / None | Staff log on to the BAYLESS domain | ||||
Brentwood | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | Partner District | 3 / 3 | 4 | Staff log on to the BRENTWOOD domain | ||
Clayton | SSD Purchase | SSD Purchase | SSD Imaged | SSD Mosyle | Partner District | 3 / 3 | 4 | Email: techsupport@claytonschools.net Phone: 314-854-6033 | ||
Ferguson-Florissant | SSD Purchase | SSD Purchase | Ferguson-Florissiant Imaged | SSD Microsoft Endpoint Manager (MEM) | Partner District | 3 / 3 | 4 | Staff log on to the FFSD domain | Web: https://technology.fergflor.k12.mo.us/default.asp https://onedistrict.fergflor.org/aboutus.asp Phone: 314-824-2299 | |
Hancock | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | Partner District | 3 / 3 | 4 | |||
Hazelwood | Hazelwood Purchase | Hazelwood Purchase | Hazelwood Imaged | Hazelwood Imaged | Partner District | Staff log on to the Hazelwood domain | Email: helpdesk@hazelwoodschools.org https://www.hazelwoodschools.org/Page/8910 Phone: 314-953-5099 | Teacher-level staff Licensed through SSD | ||
Jennings | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | SSD | 3 / 3 | 4 | Staff log on to the JSD domain | Web: https://support.thefantastechs.com/support/home | |
Kirkwood | Kirkwood Purchase | SSD Purchase | Kirkwood Imaged | Partner District | Staff log on to the KIRKWOOD Domain | |||||
Ladue | Ladue Purchase | Ladue Purchase | Ladue Imaged | Ladue | Partner District | Staff log on to the LADUE domain | Phone: (314) 983-5318 | |||
Lindbergh | Lindbergh Purchase | SSD Purchase | Lindbergh Imaged | Partner District | Staff log on to the LINDBERGH domain | https://copilot.lindberghschools.ws/index.php/technology_support Their technology department is nicknamed “Co-Pilot” | Teacher-level staff licensed through SSD | |||
Maplewood | SSD Purchase | SSD Purchase | SSD imaged | Partner District | 3 / 3 | 4 | Staff login to Mosyle Auth | Email: tech@help.mrhschools.net Phone: 314-446-3999 | ||
Mehlville | SSD Purchase | SSD Purchase | Mehlville imaged | SSD Microsoft Endpoint Manager (MEM) | Partner District | 3 / 3 | 4 | Staff log on to the MEHLVILLE domain | Phone: (314) 467-5050 | |
Normandy | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | SSD | 3 / 3 | 4 | Staff log on to the NSD domain | Email: helpdesk@normandysc.org Phone: (314) 594-7288. Web: https://fs12.formsite.com/6FWYsm/v6anikcd3n/index.html?250097685 | |
Parkway | Parkway Purchase | SSD Purchase | Parkway Imaged | SSD Microsoft Endpoint Manager (MEM) | Partner District | Staff log on to the PARKWAY domain Paras on MEM devices have had trouble getting connected to the WiFi and printers. | Email: helpdesk@parkwayschools.net Phone: (314) 415-8181 | |||
Pattonville | Pattonville Purchase | Pattonville Purchase | Pattonville Imaged | Pattonville Imaged | Partner District | 5 | Staff log on to the PSD domain | |||
Ritenour | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | Partner District | 3 / 3 | 4 | Staff log on to the RSD domain | Email: techsupport@ritenourschools.org Phone: (314) 493-6172 or (314) 493-6085 | |
Riverview Gardens | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | SSD | 3 / 3 | 4 | Computers are domain-joined to SSDCO. Staff use RGSD_admin WiFi and students use RGSD_student | Web: https://rgsdmo.on.spiceworks.com RGSD Help Desk ticket system | Teacher-level staff Licensed through SSD |
Rockwood | Rockwood Purchase | SSD Purchase | Rockwood Imaged | SSD Microsoft Endpoint Manager (MEM) | Partner District | Staff log on to the ROCKWOOD domain Paras on MEM devices have had trouble getting connected to the WiFi and printers. | Email: techhelp@rsdmo.incidentiq.com Web: https://rsdmo.incidentiq.com/guest/WHP3KZ7M/remote-support | |||
University City | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | Partner District | 3 / 3 | 4 | Staff log on to the UCITY domain if they’re using a UCITY computer otherwise they just get on the WiFi and get printers mapped. WiFi logins and printer assignment available at Brittany Woods or UCity High School tech offices | Call the corresponding school office or reference this page: https://www.ucityschools.org/domain/498 For students in 6-12th grade Chromebook issues: http://www.ucityschools.org/Chromebook | Teacher-level staff Licensed through SSD |
Valley Park | Valley Park Purchase | Valley Park Purchase | Valley Park Imaged | Valley Park Imaged | Partner District | |||||
Webster Groves | SSD Purchase | SSD Purchase | SSD Imaged | SSD Microsoft Endpoint Manager (MEM) | SSD | 3 / 3 | 4 | Staff log on to the WGSD domain | Teacher-level staff Licensed through SSD |