This article is to help users with the options they have to discusses ways to contact the Service Desk.

Information

For assistance with Phoenix and ESI contact the Technology Service Desk.

Contact the Technology Service Desk though the Service Desk Portal:
Open the SSD Help Center to submit your request for assistance
When the window opens, select Technology Services on the list

Select

Phoenix/ESI

Phoenix/ESI support team through the Phoenix section of the SSD Help Center:

Click the appropriate option to open the request screen.
Enter your request and click "
Create
Send."
Your ticket is submitted. You will receive an email confirming your request and
including
providing the ticket number.

Contact the Technology Service Desk through email at Use your SSD email account to send a message to technologyservices@ssdmo.org
You may also telephone Call the Service Desk at 314-989-8686. The Service Desk is open from 7:00-4:30. Outside of those hours, a voice mail message can be left. The message creates a ticket.

When contacting the Technology Service Desk, please include the following information:

Your name (for voice mail messages - please spell your last name)
- It is not necessary to include
  Including your name is unnecessary if you submit your request through the SSD Help Center. Your information is sent automatically.
The student's name and SSD student number
The specific issue
including
includes the event, form, etc. If you received an error message, a screenshot or text of the message
is
would be helpful.
A phone number where you can be reached and the best time to call if you would prefer a phone response
,
or in case the Service Desk staff needs to speak with you

Note
Please make only one contact with the Service Desk for each issue (ticket, email, or phone call). After submitting a request or leaving a voice mail message, please wait to receive for a response before making another contact. If you need to add additional information, you can respond to the email you received when the ticket was created. We appreciate your patience.

Info
For more information about the SEIMS Facilitators, download SEIMS Facilitator Assignments by district. The SEIMS Facilitators support Phoenix and ESI.

Facilitator Assignments by District

Click to view the Facilitator Assignments by District

The Facilitators are assigned to provide support in specific districts but are available to assist all staff.

Enterprise Application Operations (App Ops) Facilitator Contact Information:

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