Technicians and customers can reference this article to determine who to contact for computer purchasing, refresh, software, and hardware (in and out of warranty) repairs.
Support Agreements
District |
|---|
Teacher Device Purchase Method | Para Device Purchase Method | Teacher Computer Imaged by SSD Or Partner District | Para/TA Computer Imaged by SSD or Partner District |
|---|
Initial Support Contact
Warranty / ADP Coverage (Years) | Refresh Cycle Length (Years) | Domain Joined? | Tech Support Contact for Partner District |
|---|
Zoom Full Account License | FY25 Change Note |
|---|---|
SSD |
SSD |
SSD |
SSD |
SSD | 3 / 3 | 4 | SSDCO, Partner District Domains, Local Logins | Email: technologyservices@ssdmo.org Web: https://bit.ly/ssdservicedesk Phone: 314-989-8686 | |||
Affton | Affton |
Affton |
Affton |
Affton | 3 / 3 | 4 | ||||
Bayless | Bayless |
Bayless |
Bayless |
Bayless | 1 / None | Staff log on to the BAYLESS domain | ||||
Brentwood | SSD |
SSD |
SSD |
SSD |
3 / 3 | 4 | Staff log on to the BRENTWOOD domain | Brentwood wants to start purchasing and deploying equipment. | |||
Clayton | SSD |
SSD |
SSD Imaged
SSD Mosyle
Clayton | Clayton | 3 / 3 | 4 | Staff log onto the Clayton domain with their Clayton Gmail account | Email: techsupport@claytonschools.net Phone: 314-854-6033 | ||
Ferguson-Florissant | SSD |
SSD |
Ferguson-Florissiant Imaged
SSD Microsoft Endpoint Manager (MEM)
FFSD | FFSD | 3 / 3 | 4 | Staff log on to the FFSD domain | Web: https:// |
https://docs.google.com/forms/d/e/1FAIpQLSfHN60rlnv1Hph8qLdHmdUfK9FKWTtPJ9qUHZNCr9-FZNCXWQ/viewform?usp=sf_linkhttps://onedistrict.fergflor.org/aboutus.asp
org/service/requestf.asp?rdepartment=TS Phone: 314-824-2299 | ||
Hancock | SSD |
SSD |
SSD |
SSD |
3 / 3 | 4 | |||||
Hazelwood | Hazelwood |
Hazelwood | Hazelwood |
TBD
Hazelwood | Staff log on to the Hazelwood domain | Email: helpdesk@hazelwoodschools.org https://www.hazelwoodschools.org/Page/8910 Phone: 314-953-5099 | Teacher-level staff Licensed through SSD | |||
Jennings | SSD |
SSD |
SSD |
SSD |
SSD
3 / 3 | 4 |
SSD MEM | Web: https://support.thefantastechs.com/support/home | ||
Kirkwood | Kirkwood |
SSD |
Kirkwood |
Kirkwood | Staff log on to the KIRKWOOD Domain | |||||
Ladue | Ladue |
Ladue |
Ladue |
Ladue | Staff log on to the LADUE domain | Phone: (314) 983-5318 | ||||
Lindbergh | Lindbergh |
SSD |
Lindbergh |
SSD | Staff log on to the LINDBERGH domain |
https://copilot.lindberghschools.ws/index.php/technology_support
Their technology department is nicknamed “Co-Pilot”Teacher-level staff licensed through SSD | EL/MS - Mac All Paras have a Windows device. | ||
Maplewood | SSD |
SSD |
SSD |
SSD | 3 / 3 | 4 | Staff |
login to Mosyle Auth | Email: tech@help.mrhschools.net Phone: 314-446-3999 | ||
Mehlville |
Mehlville |
Mehlville | Mehlville |
SSD Microsoft Endpoint Manager (MEM)
Partner District
Mehlville | 3 / 3 | 4 | Staff log on to the MEHLVILLE domain | Phone: (314) 467-5050 | |||
Normandy | SSD |
SSD |
SSD |
SSD |
SSD
3 / 3 | 4 | Staff log on to the NSD domain | Email: helpdesk@normandysc.org Phone: (314) 594-7288. Web: https://fs12.formsite.com/6FWYsm/v6anikcd3n/index.html?250097685 | ||
Parkway | Parkway |
SSD |
Parkway |
SSD | 4 | SSD |
MEM |
Partner District
Paras on MEM devices have had trouble getting connected to the WiFi and printers. | Email: helpdesk@parkwayschools.net Phone: (314) 415-8181 | ||
Pattonville | Pattonville |
Pattonville |
Pattonville |
Pattonville | 5 | Staff log on to the PSD domain | ||||
Ritenour | SSD |
SSD |
SSD |
SSD |
Partner District
3 / 3 | 4 | Staff log on to the RSD domain | Email: techsupport@ritenourschools.org Phone: (314) 493-6172 or (314) 493-6085 | ||
Riverview Gardens | SSD |
SSD |
SSD |
SSD |
3 / 3 | 4 |
SSD MEM Staff use RGSD_admin WiFi and students use RGSD_student | Web: |
RGSD Help Desk ticket system | Teacher-level staff Licensed through SSD | |
Rockwood | Rockwood |
Rockwood | Rockwood |
SSD Microsoft Endpoint Manager (MEM)
Rockwood | 4 | Staff log on to the ROCKWOOD domain Paras on MEM devices have had trouble getting connected to the WiFi and printers. | Email: techhelp@rsdmo.incidentiq.com Web: https://rsdmo.incidentiq.com/guest/WHP3KZ7M/remote-support | ||||
University City | SSD |
SSD |
SSD |
SSD |
3 / 3 | 4 | Staff log on to the UCITY domain if they’re using a UCITY computer otherwise they just get on the WiFi and get printers mapped. WiFi logins and printer assignment available at Brittany Woods or UCity High School tech offices | Call the corresponding school office or reference this page: https://www.ucityschools.org/domain/498 For students in 6-12th grade Chromebook issues: http://www.ucityschools.org/Chromebook | Teacher-level staff Licensed through SSD | ||
Valley Park | Valley Park |
Valley Park |
Valley Park |
Valley Park | ||||||
Webster Groves |
SSD |
SSD |
SSD |
SSD | 3 / 3 | 4 | Staff log on to the WGSD domain | Teacher-level staff Licensed through SSD |