Page Comparison

Added to backlog

• Change request has been added to the backlog of Technology Services and will be evaluated based on priority.

Added to backlog

New

Added to backlog

Thank you for your submission. We will add this request to the backlog and get back to you when we have evaluated the request and have developed a timeline for implementation and delivery.

Note: if you feel this issue needs to be a higher priority, please don't hesitate to respond to this ticket.

Thank you,

Waiting for customer

Request for change came in, however, process cannot begin until change request form has been completed.

Reason:

• Request was not sent through proper channel

Customer change form

New

Added to backlog

Thank you for your submission for a request for change. I attached a form to your ticket that will allow us to process your request more efficiently. This will also help our department get a better idea on expected outcomes and priority. Below is a list of steps to submit the change request form.

Steps to complete:

• Click: https://ssdmo.atlassian.net/servicedesk/customer/portal/4/$issueKey$

• Scroll to the bottom of the screen to section: 'DevOps - Change request'.

• Click the blue button 'Edit'.

• Fill out all the required fields marked with a red asterisk.

• Click the blue button 'Submit'.

• Enter a comment in the 'Add a comment' field that says you have completed the form.

• Click button 'Save'.

If you have any questions please do not hesitate to give me a call or email.

Thank you,

A change request was submitted, but it has been classified as an idea. Ideas may not always be implemented due to their broad scope or lack of alignment with the current priorities of the District.

Idea backlog

Any

Moved to ‘Idea workflow’.

Thank you for your idea submission. Technology Services reviews submitted ideas/suggestions on a regular basis and your idea will be considered inline with District priorities. We will add this request to the backlog and get back to you if it is selected for implementation.

Note: if you feel this issue needs to be a higher priority, please don't hesitate to respond to this ticket.

Respectfully,

Evaluating

• Collecting requirements, Proof-of-concept (POC), and/or defining scope. Ultimately determining that if what is wanted by the change initiator can be accomplished.

• Requirements have been defined enough that change coordinator has everything they need to develop a plan and/or options.

We are currently assessing your request. We will keep you informed regarding the scheduling of the implementation as soon as we have more information to share on this ticket.

Feel free to reach out if you have any questions.

Thank you,

Assigned release

• Release/version has been established, but work still needs to be started and a resource assigned.

Your request has been assigned to a release and is scheduled for processing. However, a resource has not yet been allocated. We will provide further updates on the progress of your request as soon as more information becomes available.

Feel free to reach out if you have any questions.

Implementing

• Development, testing, and documentation of request is being completed.

We are currently in the process of implementing your request. When we have any additional information related to the delivery of your request we will update this ticket.

Please let me know if you have any questions.

Request deployment timeframe from customer

• The request has been successfully fulfilled, and we are now seeking a timeframe from the customer for the deployment to the production environment.

We have finished testing your requested change. When do you want us to deploy it to the production environment?

Please let me know if you have any questions.

Awaiting deployment

• Timeframe of deployment has been confirmed by customer. However, depending on the complexity some deployments will need to be approved.

Involved with the deployment workflow.

Your change request has been approved for deployment. The deployment is scheduled for: <ADD DATE> at: <ADD TIME>.

Please let me know if you have any questions.

Released to production

• Change request has been successfully deployed to the production environment.

Involved with the deployment workflow.

Your request for change has been deployed to production. You can review your request by clicking the following link.
https://ssdmo.atlassian.net/servicedesk/customer/portal/4/$issueKey$

Could you please verify that your request has been satisfied so we can resolve your ticket?

Thank you,

Priority change

Regrettably, we have been dealing with other more urgent matters that have diverted our focus from your request. However, rest assured that your ticket is in line for processing. You will be notified as soon as work recommences on your request.

Thank you for your patience,