Below is the process for moving an issue to a different service desk. There are a few different reasons that you may need to do this. If you are unsure if an issue needs to be moved, please contact your supervisor.
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Moving an issue from one service desk to another will create a new issue key in the destination project (service desk). Once an issue is moved, you may no longer have access to view the issue. If you need to work on issues together, it is recommended you go to the Using requested participants to share issues, article. |
Moving an issue
This option is for when a service desk request has been submitted to the incorrect service desk. This may occur for a variety of reasons. Use this option if your department’s service desk is not the one responsible for closing the ticket.
Open the issue on your screen.
Click the … Actions ellipses menu on the right and select Move from the list.
On the next screen under the Select Project row, you will see your Current Project and then a drop-down list for New Project. Click the drop down list and select the service desk in which you want to move the issue to.
Ensure that Service Request is the New Issue Type selected
Click the Next button.
On the next screen, click the Next button.
On the last screen, review your changes and then click the Confirm button to move the issue.
Now that the issue is moved. You will need to select the correct request type. This is different for every project, so please refer to your supervisor if you have any questions.
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