This article is to help users with the options they have to contact the Service Desk.

Information

For assistance with Phoenix and ESI contact the Technology Service Desk.

• Contact the Technology Service Desk though the Service Desk Portal: 

  • Open the SSD Help Center to submit your request for assistance

    • When the window opens, select Phoenix/ESI on the list

    • Click the appropriate option to open the request screen

    • Enter your request and click "Send"

    • Your ticket is submitted. You will receive an email confirming your request and including the ticket number.

• Contact the Technology Service Desk through email at technologyservices@ssdmo.org

• You may also telephone the Service Desk at 314-989-8686 from 7:00-4:30.

• When contacting the Technology Service Desk please include the following information:

  • Your name (for voice mail messages - please spell your last name)

    • It is not necessary to include your name if you submit your request through the SSD Help Center. Your information is sent automatically.

  • The student's name and SSD student number

  • The specific issue including the event, form, etc. If you received an error message a screenshot or text of the message is helpful.

  • A phone number where you can be reached and the best time to call if you would prefer a phone response, or in case the Service Desk staff needs to speak with you

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